| Published: | Aug 06, 2026 | Vacancy: | Not Specified | Gender: | No Preference |
| Age: | Not Specified | Career Level: | Entry Level | Experience: | 1 |
| Salary: | Negotiable | Location: | Dhaka |
Education
Experience
Respond to customer inquiries promptly through phone, email, and live chat, ensuring a high standard of customer service.
Address and resolve customer complaints efficiently while maintaining professionalism across all communication channels.
Record customer interactions, feedback, and complaints accurately in the Customer Relationship Management (CRM) system.
Escalate complex issues to the relevant operational teams by following established Standard Operating Procedures (SOPs).
Follow up with customers to ensure concerns are resolved satisfactorily and provide timely updates on complaint resolutions.
Conduct verification calls to evaluate service quality and monitor the performance of operational teams.
Minimum 1 year of experience in a call center or customer service role; fresh graduates meeting the required qualifications are encouraged to apply.
Bachelor's degree from a recognized university in any discipline.
Strong verbal and written communication skills with the ability to interact professionally with customers.
Proficiency in basic computer applications, including email and data entry.
Excellent analytical and problem-solving capabilities.
Prior experience with CRM software or other customer service applications will be considered an added advantage.
Other Benefits
Type: Full Time/Permanent
Dhaka
Address: House# 72, Road# 21, Banani, Dhaka-1213
Business Type : Logistics/ Transportation
এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।
