| Published: | Jul 25, 2026 | Vacancy: | 5 | Gender: | Male |
| Age: | At least 25 years | Career Level: | Entry Level | Experience: | 1 |
| Salary: | Negotiable | Location: | Anywhere in Bangladesh |
Education
Experience
Additional Requirements
Demographics: Age 25+ (Male candidates only).
Leadership & Operations: Proven experience in team leadership, workforce management, and building strong customer relationships.
Track Record: Demonstrated ability to meet and exceed revenue, sales, and operational KPIs.
Technical Skills: Proficiency in MS Office applications and hands-on experience using ERP or CRM software.
Soft Skills: Excellent problem-solving, analytical, and performance-reporting capabilities.
Communication: Fluency in both Bangla and English (oral and written).
Work Ethic & Mobility: Highly self-motivated, target-driven, punctual, and resilient under pressure, with a willingness to travel regionally as needed.
We are seeking an operational leader to direct daily service center operations, lead cross-functional teams, and maintain top-tier customer satisfaction. This position is responsible for streamlining after-sales service across home appliances, mobile, and IT products while driving revenue through sales, accessories, and add-on services.
Key Responsibilities
Operations & Leadership: Direct daily service center activities and manage cross-departmental teams, including technical engineers, service executives, logistics, inventory, and accounts.
Customer Care & Escalations: Efficiently resolve complex customer complaints, ensure high-quality after-sales support, and turn service touchpoints into positive customer reviews and sales leads.
Performance & Reporting: Track, meet, and report on key performance indicators (KPIs), team productivity targets, inventory levels, and overall service center standards to senior management.
Revenue Growth: Actively promote and drive sales for products, accessories, and value-added services to hit branch revenue quotas.
Vendor & Stakeholder Relations: Build and sustain strong relationships with local sales teams, vendors, and clients while continuously optimizing processes for business growth.
Other Benefits
Provided according to company policy.
Work from Office
Type: Full Time/Permanent
Anywhere in Bangladesh
Address: 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Business Type : Electronics/ Consumer Durables
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