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Glorious IT

Software Support & Service Engineer

Application Deadline: Aug 19, 2026
Summary
Published: Aug 11, 2026 Vacancy: 10 Gender: Male
Age: 25 years to 35 years Career Level: Mid Level , Experienced Professional Experience: 2 to 5
Salary: Tk. 15000 - 30000 (Monthly) Location: Khulna
Requirements

Education


  • Bachelor/Honors

Experience


  • 2 to 5

Additional Requirements

✔ Age: 25 to 35 years.
✔ Gender: Male only.
✔ Must have a personal laptop for work-related activities.

Responsibilities & Context

✔ Provide software and hardware support to clients through phone, remote assistance, and on-site visits as required.
✔ Deliver post-sales software training and technical support to clients to ensure effective product adoption and usage.
✔ Diagnose and troubleshoot software, hardware, and network-related issues promptly and provide effective solutions.
✔ Collaborate with Development, QA/Testing, and Operations Teams to identify issues and improve product reliability and performance.
✔ Provide timely technical support to clients and internal teams through phone calls, remote support tools, and on-site assistance.
✔ Research and analyze competitors’ products, features, benefits, limitations, pricing, and market performance to identify business and product improvement opportunities.
✔ Conduct virtual and physical meetings with prospective clients to present and promote software solutions and generate sales opportunities.
✔ Maintain professional relationships with existing and prospective clients and understand their technical and business requirements.
✔ Maintain and use a personal laptop or PC for work-related activities as required.
✔ Submit daily reports to Top Management regarding client support, sales activities, visits, and other assigned tasks.
✔ Perform any other duties and responsibilities assigned by the management.


Compensation & Other Benefits
  • T/A
  • Mobile bill
  • Medical allowance
  • Performance bonus
  • Profit Share
  • Provident fund
  • Overtime allowance
  • Salary Review: Half Yearly
  • Festival Bonus: 2

Other Benefits


Why Join Us

Career Growth Opportunities with scope for professional development and advancement.
Friendly and supportive working environment that encourages teamwork and collaboration.
Best Employee Award to recognize and appreciate outstanding performance and dedication.


Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Khulna

Company Information
Company Name: Glorious IT

Address: 35/2 Haji Mohsin Road,Khulna.


Business Type : Information Technology (IT)

Website Link : gloriousit.com
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