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Daffodil Response Center(DRC)

TeleSales Executive - USA Process (Night Shift)

Application Deadline: Aug 31, 2026
Summary
Published: Aug 02, 2026 Vacancy: 200 Gender: No Preference
Age: 18 years to 26 years Career Level: Entry Level Experience: Not Specified
Salary: Tk. 18000 - 25000 (Monthly) Location: Dhaka, Dhanmondi
Requirements

Education


  • Higher Secondary
  • Bachelor/Honors

Additional Requirements

Age: 18 to 26 years.

✔ Excellent verbal communication skills in English with a clear and professional speaking style.

✔ Previous experience in an International BPO, Call Center, Telemarketing, or Customer Support environment will be considered an advantage.

✔ Basic proficiency in computer applications, including MS Office, internet usage, and CRM software.

✔ Ability and willingness to work night shifts in a fast-paced, target-driven environment.

✔ Strong interpersonal, customer service, and communication skills with the ability to build rapport with customers.

✔ Self-motivated, punctual, and capable of working both independently and as part of a team.

Female candidates are encouraged to apply.


Responsibilities & Context

We are looking for a confident, target-driven, and customer-oriented professional to join our USA Campaign as a Night Shift Executive. The successful candidate will be responsible for engaging with USA-based customers, promoting products and services, generating qualified leads, and delivering excellent customer service while consistently achieving assigned performance targets.

Work Schedule

Shift Time: 9:00 PM – 6:00 AM

Working Days: Monday – Saturday

Shift Type: Night Shift (USA Campaign)

Key Responsibilities

Customer Communication

✔ Make outbound calls to customers based in the United States to introduce products, services, and ongoing promotional offers.

✔ Respond to customer enquiries professionally, providing accurate product information and addressing concerns effectively.

Lead Generation & Follow-up

✔ Follow up with prospective customers to nurture relationships, maintain engagement, and maximize conversion opportunities.

✔ Schedule appointments and transfer qualified leads to the appropriate sales or business development team when required.

CRM & Documentation

✔ Maintain accurate customer records, call logs, follow-up schedules, and interaction notes within the CRM system.

✔ Ensure all customer information and communication records are updated in a timely and organized manner.

Performance & Quality

✔ Meet or exceed daily, weekly, and monthly performance targets, including call volume, lead generation, appointments, and conversion goals.

✔ Maintain high standards of communication quality, professionalism, and customer satisfaction during every customer interaction.

✔ Adhere to company policies, campaign guidelines, and quality assurance standards while contributing to overall team performance.


Compensation & Other Benefits
  • Salary Review: Half Yearly
  • Lunch Facilities: Full subsidize
  • Festival Bonus: 1

Other Benefits


Performance Bonus (KPI): Up to BDT 5,000 based on individual performance.

Attendance Bonus for maintaining excellent attendance.

Overtime Allowance as per company policy.

Complimentary Dinner provided by the company during night shifts.

Transportation Allowance after successful completion of the probation period.

Paid Leave Benefits in accordance with company policy after probation.

Annual Office Picnic and various team-building events.

Weekly Holidays: Sunday is the fixed weekly off, with alternative Saturdays also provided.


Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Night Shift

Job Location

Dhaka, Dhanmondi

Read Before Apply

Interested candidates must have excellent spoken English communication skills. Please do not apply if you are not confident in communicating fluently in English.

When applying by email, use the following email subject line:

Tele-Sales Executive, USA Process (Night Shift)

Applications submitted without the correct subject line may not be considered.

Apply Procedure

Email Your CV

Send your updated CV to career.drc@daffodil.group with the required email subject mentioned above.

Or, apply online through BDJobsLive.

Company Information
Company Name: Daffodil Response Center(DRC)

Address: 102/1, Shukrabad (4th Floor), Mirpur Road, Dhanmondi, Dhaka-1207


Business Type : Telecommunication

Website Link : drc.daffodilnet.com
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